Responsible Gaming
Introduction
At Grosvenor Casino, we believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While casino games can be fun and exciting, it's important to remember that the odds always favour the house. Please gamble responsibly and within your means.
Age Verification
You must be 18 years of age or older to gamble in the United Kingdom. Grosvenor Casino strictly enforces age verification to ensure compliance with UK gambling regulations. If you are under the legal age, please do not participate in any gambling activities.
Warning Signs of Problem Gambling
If you recognise any of the following signs, you may be developing a gambling problem. Please seek help:
- Chasing losses by gambling more to recover money you've lost
- Gambling with money needed for essentials (food, rent, bills)
- Hiding your gambling from family, friends, or loved ones
- Spending more time and money on gambling than intended
- Feeling anxious or irritable when trying to reduce gambling
- Borrowing money to gamble or pay gambling debts
- Neglecting work, school, or family responsibilities due to gambling
- Losing interest in hobbies and activities you once enjoyed
- Gambling to escape problems or negative emotions
- Failed attempts to reduce or stop gambling
Self-Help Tools
Grosvenor Casino and affiliated platforms offer tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Cap the amount you're willing to lose in a session or time period
- Reality Checks: Receive regular reminders of how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling accounts
- Time-Out: Take a break from gambling for a set period without closing your account
Support Organisations
If you're struggling with gambling, help is available. Contact one of these trusted organisations:
- GamCare (UK): Free, confidential support and counselling for problem gambling. www.gamcare.org.uk
- GamStop (UK): National self-exclusion scheme allowing you to self-exclude from all UK online gambling operators. www.gamstop.co.uk
- Gamblers Anonymous (UK): Peer support meetings and 12-step programme for those affected by problem gambling
- National Problem Gambling Council (Canada): Resources and support for Canadian residents. www.responsiblegambling.org
- Gambling Help Online (Australia): Counselling and support services for Australian players. www.gamblinghelponline.org.au
- National Council on Problem Gambling (USA): Information and referrals for US residents. www.ncpgambling.org
Take Action Now
If you think you may have a gambling problem, please reach out for help immediately. Problem gambling is a treatable condition, and support is available. Speak to someone you trust, contact one of the organisations listed above, or call the National Gambling Helpline on 0808 8020 133 (free and confidential).
Remember: seeking help is a sign of strength, not weakness. You don't have to face this alone.
Grosvenor Casino is licensed and regulated by the UK Gambling Commission. This information is provided to promote responsible gaming and player protection. For more details on our responsible gambling policies, please visit our full T&Cs or contact our customer support team.